We pride ourselves on fast, accurate and professional shipping.
Our normal processing times for dispatching orders to our logistic partners are 1 - 3 working days. For larger orders (typically weighing over 150kg) there may be an additional 1 - 2 working days processing time, although we try to ship these quicker than that. Outside Germany please allow 2 - 7 working days for a package to arrive. For orders outside EU there might be delays due to factors outside of our control (i.e. customs).
DHL Express shipments are processed and dispatched to the courier on the same day if placed successfully by 12pm (based on Berlin, Germany time zone), otherwise they will be processed the next working day, although we do try to process DHL Express orders as quickly as possible after received. Once your order is handed over to the courier, it takes approximately 1 working day to reach the recipient.
Once your parcel has been handed over to one of our logistics partners, you will receive your order's tracking number along with the delivery confirmation via email. This will allow you to check the status of your delivery online using the courier's tracking portal.
Your delivery is fulfilled by UPS or DHL for most items and for very heavy or bulky orders we use DB Schenker. We are working on adding more couriers.
Larger orders, which usually weigh more than 150 kg and therefore have to be packed on pallets, are sent by DB Schenker.
You will be contacted directly by DB Schenker regarding the exact delivery date.
Please check your emails and calls regularly for this.
Please note that larger orders that need to be packed on pallets, will only be delivered to the given address/curbside. If you would like to have your order delivered to the inside, e.g. to the door of your flat on the 3rd floor, please contact our support team before placing your order. This service is available, but it requires a separate booking and will affect the shipping costs. The extra costs for a delivery to the door starts at around 100 €.
Moreover, sufficient space for a 12 ton truck is required for delivery. If your street is particularly narrow and does not offer enough space for a 12 ton truck, please contact our customer service before placing your order. If necessary, extra costs may arise.
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